Refund & Cancellation Policy
This policy explains how Digi Study handles subscription cancellations, refund eligibility, non-refundable fees, duplicate payments, and refund processing timelines for schools.
Last updated: March 2026
Subscription cancellations
- Schools can request cancellation through an authorized representative using the official contact channel or registered school email.
- Cancellation requests are usually applied according to the active subscription cycle and the applicable service or renewal terms.
- Platform access may remain available until the end of the current paid period unless otherwise agreed in writing.
Refund eligibility
- Refunds may be considered only in limited situations such as duplicate payments, incorrect billing, or other confirmed payment errors.
- Any approved refund is reviewed against the school’s subscription terms, payment records, and the nature of the request.
- Refund approval depends on whether the service, onboarding work, or subscription period has already been substantially used.
Non-refundable items
- Implementation, onboarding, setup, migration, training, and similar service fees are generally non-refundable once the agreed work has started.
- Amounts already used toward completed service periods, delivered support, or agreed implementation work are typically not refundable.
Duplicate or incorrect payments
- If a duplicate payment or incorrect charge is confirmed, Digi Study reviews the transaction details and applicable payment records.
- Once verified, the excess or incorrect amount may be processed for reversal or refund using the original payment method where possible.
Refund processing timelines
- Refund review and approval timelines may vary depending on the request type, payment method, and supporting transaction details provided.
- After approval, banks, gateways, or payment partners may take additional business days to complete the final credit or reversal.
How to request a cancellation or refund
- Schools should submit refund or cancellation requests through the official Digi Study contact channel with relevant billing and account details.
- To help with faster review, requests should include the school name, payment reference, contact information, and a brief explanation of the issue.
For policy-related queries, contact us at contact@digistudy.in.